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A business approach to developing process-supporting IT

by | 25 Mar 2022

When developing IT, it will always have to be about how you as an end user and as an organization can be optimally supported. The essence of development therefore does not lie in supplying the IT itself, but in fully mapping out what needs to be developed in order to optimally support the end user (and thus his organization).

According to our vision, three elements are always essential in the digital development of an organization: people (end users), processes and technology (IT). In the current development of IT, these three elements are not always included in the digitization of an organization. It is important to know where and how to start formulating a framework within which you can accommodate all these elements.

The OLE method

Our business approach, which appeals to a rapidly growing number of organisations, is based, among other things, on the OLE method, with which the digital transition can be made on a business basis. The OLE method takes the end users and business processes as a starting point to develop IT. For example, it is not the technology that is central, but the content and purpose of the process that the end users fully support.

The OLE method uses model-based generation of process-supporting IT

A very important part of this method is the self-developed GOLE (graphical OLE) modeling method . This modeling method enables people to easily model, analyse, improve and ultimately implement business processes (see blog: process model as a basis for software). Our IT partner NorthChain has developed an innovative technology for this: an application of so-called compiler technology. If you offer a desired process model to the compiler, a kind of translation machine, this is automatically converted into error-free blockchain code and an associated user interface (dashboard) for each user. An API is also included so that the software solution can be linked to existing IT systems or your own dashboards. You can read more about how this works in this blog .

As mentioned, the OLE method stands for a business management approach, but which roles do the three core components have exactly?

The Golden Triangle: People, Processes and IT.

People

The people are the heart of an organization; without them nothing beats or flows. They perform daily tasks and make choices to ultimately solve problems and add value. Ideally, IT supports the various tasks and choices, by steering towards a certain agreed working method and offering insight into matters such as the current status, history and responsibilities. This means that IT should be adapted to how they prefer to work. In other words, it must be determined together with the people how work will be done, and only then will the IT come in.

Business Processes

Business processes are carried out by people and systems and are the building blocks of an organization. Processes are the set of steps or actions that must be taken to achieve a certain goal. It therefore contains the agreements that the organization has made internally about how to work for a certain service or product. Contemporary processes are often inefficiently set up because they have been adapted over the years to IT systems that do not have full coverage. Too often an organization is hierarchically structured on the basis of departments (‘departmental thinking’ or ‘silo thinking’), instead of on products or services (‘process thinking’). By focusing on the processes, the organization becomes much more connected, instead of consisting of all kinds of islands. These processes can then be set up system-agnostic (ie independent of existing systems, such as IT), which leads to a much more optimal process for the employee and the customer.

(Information) Technology

Technology often gets the most attention when implementing a change within the organization. Technology can indeed make or break an organization, but in any case it is important to realize that technology by itself will not solve the problems. Without the right people to use it and well-designed processes, nothing will change. IT must therefore always be used to support people in executing processes. That is why IT must be a technical mirror image of the desired working method of an organization or several collaborating organizations. The dashboards of a solid IT solution can then, for example, display statistics that reflect reality and thus correspond to what people experience in their daily work.

From business administration to process-supporting IT

The importance of good and supportive IT is great in every organization. With an organization’s evolving needs and long-term strategy in mind, it’s critical that IT doesn’t quickly become obsolete and can adapt quickly. The OLE method uses model-based generation of process-supporting IT. Because the IT is automatically generated by the compiler based on a complete process model, people and the process are always central to the development of IT in this way. This makes the IT solution adaptable very quickly and therefore a very sustainable solution.

In our training courses , the OLE method is extensively discussed and you learn how you can develop all the building blocks for creating process-supporting IT yourself, without any programming knowledge.

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